Pilgrim Experience Program

The program’s role is to provide the opportunity for the largest possible number of Muslims to perform Hajj and Omrah to the fullest extent, and to work on enriching and enhancing their experience. This is through preparing the Two Holy Mosques, achieving Islam’s universal message, preparing tourist and cultural sites, and providing the best services before, during and after their visit to Mecca and Medina Munawara and the holy sites. The role also includes reflecting the Kingdom’s honorable and civilized image in serving the Two Holy Mosques and pilgrims.

The Pilgrim Experience Program was launched in 2019 as an extension of the honor of serving the Two Holy Mosques by the kings of this country, since the founder’s era, may God rest his soul. 

The program aims to facilitate hosting the pilgrims of the Two Holy Mosques, and providing them with the best services, while enriching their religious and cultural experience. At the beginning of the program a study involving thousands of Muslims was conducted around the world, which contributed to defining expectations and learning pilgrims’ needs.

In order to achieve a distinguished spiritual experience for the Hajj and Omrah pilgrims, the program designed their journey around seven main points of contact, starting with the point before arrival, arrival and departure, followed by transportation, visiting the Two Holy Mosques and the holy sites, performing the ritual in health and safety, and finally reaching the two points of the Kingdom’s hospitality and discovery.

In the previous stage, the program has scored many achievements in collaboration with the related entities in the sector, most notably making e-visas available for Hajj and Omrah pilgrims from all countries and the extension of the Omrah season, in addition to many technical achievements, including the launch of initiatives such as “Eyab”, “Smart Hajj” and “Pilgrimage without a Bag”, and finally comprehensive health insurance.

In the next stage, the program aims to provide a transformative spiritual experience for the pilgrims by facilitating and simplifying procedures for hosting more pilgrims and preparing Islamic historical sites in a manner that ensures enriching the religious and cultural activities for Hajj and Omrah pilgrims, as well as achieving integration between all parties to improve the system of services provided through 16 priority paths through which we seek to enable 30 million pilgrims to experience a transformative faith experience (from idea to memory).


HRH Prince Abdullah bin Bandar bin Abdulaziz Al Saud

Board Members

His Highness the Minister of Culture

Prince Badr bin Abdullah bin Muhammad bin Farhan Al Saud

H.E. Minister of Hajj and Umrah

H.E. Dr. Tawfig F. AlRabiah

H.E. Minister of Commerce and acting minister of media

Dr. Majid bin Abdullah Al-Qasabi

H.E. Minister of Tourism

Mr. Ahmed Al-Khateeb

H.E. Minister of Environment, Water and Agriculture

Eng. Abdulrahman AlFadley

H.E. Minister of Municipal & Rural Affairs and Housing

Mr. Majed AlHogail

H.E. Minister of Investment

Eng. Khalid Al-Falih

H.E. Minister of Finance

Mr. Muhammad bin Abdullah Al-Jadaan

H.E. Minister of Communications and Information Technology

Eng. Abdullah Amer Al-Swaha

H.E. Minister of Human Resources and Social Development

Eng. Ahmed bin Suleiman Al-Rajhi

H.E. Minister of Transport

Eng. Saleh bin Nasser Al-Jasser

H.E. Governor of the Public Investment Fund

Mr. Yasser Al-Rumayyan

H.E. Deputy Minister of the Interior

Mr. Nasser Al-Dawood

H.E. Deputy Foreign Minister

Mr. Waleed Al-Khuraiji

The CEO of Madinah Region Development Authority

Eng. Fahad Albuliheshi

The CEO of the Makkah Region Development Authority

Mr. Ahmed bin Omar Al-Aridi

The CEO of the Royal Commission for Makkah City and Holy Sites

Eng. Abdulrahman Addas

Key Objectives


Facilitating hosting more pilgrims and access to the Two Holy Mosques


Providing high-quality services for Hajj and Omrah pilgrims


Enriching the religious and cultural experience of Hajj and Omrah pilgrims

Top Achievements